Fixing the Same
Things Twice
How to Document One Process That Turns Issues into Improvement
A short, practical guide for operators who are tired of solving the same problems twice.
Today's workplaces are busy. People are working hard, always connected. Issues are being fixed every day.
Spot fire are put out. Work resumes. Customers are kept moving.
But the same problems keep coming back.
Learning doesn’t carry forward, and nothing fundamentally improves.
For the people responsible for outcomes, this becomes exhausting. You’re expected to make things work, often without clear authority. You fix what’s in front of you, explain what went wrong, and move on, knowing you’ll probably see it again.
This book is about breaking that pattern.
Why this keeps happening
Most organisations don’t lack effort. They lack a way to learn.
Issues are fixed, discussed, or logged. Actions are agreed. Work continues.
But the underlying conditions remain, and the issue returns under a different name.
This is rarely caused by poor people or poor intent.
It happens because issues are handled in isolation, responsibility blurs at handover points, and review and verification are skipped under pressure.
The organisation stays busy. Improvement stalls.
Who this book is for
This book is written for people who keep organisations moving.
Operations, administration, and quality professionals who are responsible for fixing problems, keeping work on track, and explaining outcomes, often without clear authority or support.
If you are accountable for results but frustrated by:
Repeating operational issues
Busy work without improvement
Issue registers that don’t change behaviour
This book was written for you.
What this book is (and isn’t)
This is not a comprehensive quality system.
It is not written for auditors or compliance specialists.
It is a practical guide to documenting one issue management process that works in real conditions, under time pressure, with competing priorities and imperfect information.
Quality concepts, translated for everyday operators.
Narrow by design.
The goal is simple: stop fixing the same things twice.
About the Author
Velocity Drive helps organisations build practical systems for operations, quality, and AI readiness.
The focus is clarity, ownership, and tools that work in real conditions, not theoretical frameworks or documentation for its own sake.
Companion Resource
Readers also receive access to The Issue Loop Checklist: a practical, single-issue checklist to test whether an issue has genuinely been resolved.
Available at: www.velocitydrive.com.au/issueloop
Break the pattern
Start with one process.
Let it work.
Then decide what comes next.
Prefer to purchase on Amazon?
Fixing the Same Things Twice is also available on Amazon.
